Our promise, in one sentence
If you paid us and you're not happy, tell us and we'll give your money back.
There's one narrow exception, and it's spelled out below so there are no surprises.
You can cancel yourself, any time
Log in to the members area and cancel from your account settings. It takes effect right away and you will not be charged again.
You never have to call us to cancel. If you'd rather have us do it, email cancel@incometrader.com, call 239-823-5070 during business hours, or use our contact page, and we'll take care of it.
Cancelling and asking for a refund are two different things. Cancelling stops future charges. If you also want money back for a charge already made, just ask - see below.
The $0.99 introductory trial
If you decide IncomeTrader isn't for you during your 14-day introductory period, cancel and you won't be charged the monthly rate. If you'd like the 99 cents back as well, ask us and we'll refund it.
Monthly memberships
Ask us for a refund of your most recent monthly charge and we'll give it back. You don't need to justify it, and we won't put you through a process. Most requests are handled the same business day.
The one exception
If you've already used nearly the entire month you're asking about - roughly the last day or two of a 30-day billing period - we'll cancel your membership so you're not charged again, but we won't refund that month. At that point you've had essentially the full month of access you paid for.
This is the only situation where we say no, and it exists so the policy isn't a way to get a free month every month. If you're near the end of a cycle and something went genuinely wrong, tell us what happened. We'd rather hear it than have you feel cheated.
Earlier months
If you meant to cancel months ago and didn't notice the charges, tell us. We look at those case by case and we lean toward the member. We would rather refund you and part on good terms than keep money you didn't mean to spend.
If we discontinue something
If we retire a feature or service that was a material part of what you subscribed for, you may cancel and ask for a pro-rated refund of the unused part of your current billing period.
How to ask for a refund
- Email cancel@incometrader.com, use our contact form, or call 239-823-5070.
- Tell us the email address on your account. That's all we need to find you.
- You don't need to explain why - though if something specific disappointed you, we'd like to know, because it's usually something we can fix.
We aim to respond within one business day and to process approved refunds within two business days of approving them. Once we send a refund, it usually takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer. That part is out of our hands.
Please talk to us before disputing a charge
If you file a chargeback with your bank instead of contacting us, the money gets frozen while the bank investigates, which typically takes weeks - and we're barred from refunding you directly in the meantime. Emailing us is faster for you in almost every case. We are not going to argue with you about a refund.
A note on what refunds do and don't cover
This policy covers what you paid us for your membership. It does not cover, and cannot cover, money you gained or lost in your own brokerage account. IncomeTrader teaches; we don't manage money, place trades, or have access to your accounts, and investment results are not something we can refund. See our Terms of Service for the full picture.
Questions
Stock Market Edu
Fort Myers, FL
Phone: 239-823-5070
Email: cancel@incometrader.com
Contact form